To help every guest enjoy a deeply relaxing experience, we ask that you keep the following in mind.
Scheduling
Please arrive 15 minutes before your service so you have time to change (if applicable) and begin to unwind. New clients receive a welcome and a tour of the salon and spa, including the tranquility lounge and locker rooms. Our tranquility lounge has cozy seating and a fireplace, and is available to spa-package and VIP guests.
Cancellation policy
To accommodate all of our guests, we may take a credit card to hold appointments over a certain amount. Please give at least 24 hours' notice to cancel or reschedule. With less notice, 50% of the service price may be charged; with no notice, the full amount may be charged.
Returns
Merchandise with a store receipt may be returned for a refund within 14 days, and for store credit after 14 days. Product returns must have at least 50% of the product remaining to be accepted.
Gratuities
Gratuities are not included in listed prices or packages, and credit cards may not be used for gratuities.
Cell phones & children
To preserve the tranquility of our guests' experience, please silence cell phones inside the salon and spa. If you have an appointment for a spa service, kindly arrange care for children in advance. Thank you for your understanding.
Questions about our policies? Contact us anytime.